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Frequently Asked Questions

We asked our Matchmakers which questions Clients asked the most. If your question is not covered, fill out the form at the bottom of the page to ask us anything you want! We'll be in touch as soon as possible.


How often will I be going out?

The frequency in which you go out can fluctuate based on your availability and the type of person you would like to meet.  However, our Clients can expect to hear about a new match monthly (on average).

How are my dates chosen?

Matchmaking is an art, not a science. There is no algorithm or automated computer database at IJL.  Our Matchmakers work collaboratively as a team to discuss and consider each Client’s preferences and interests before making a match.  In addition, we review the feedback that you provide about your previous dates and the feedback that your previous dates have provided about you.  From there, we make decisions based on both fact and intuition. Remember, each date is a new opportunity!

Can you e-mail me my match's client description?

We believe that a person’s worth cannot be laid out in bullet points.  Matchmaking is a personal business and it’s important to have a conversation about your match so that we can answer any questions you may have & maintain Client confidentiality. This is best accomplished over the phone. If we’re not able to connect during our business hours, we are able to leave a detailed voicemail with your match’s profile as well.

What should I wear to my IJL dates?

First impressions set the tone for your date, so it pays to put in some effort. Do not treat your date like you are grabbing a drink on the way to the gym, or even meeting a work colleague. It is a date, and you need to approach it as such. We know busy professionals do not always have time to return home before their date, so we encourage you to plan your day and your attire with your date in mind. Still not sure where to start? Learn more about working with our professional stylist.

How do I use the after-hours support number?

Should an emergency arise and you need to cancel, or you are running late, please call the office right away. If calling after 6pm Monday – Thursday or after 5 p.m. on Friday, use the after-hours phone number to leave a message and also call the restaurant directly if you are unable to reach the after-hours attendant live. Ask the host or hostess to pass the message along to your date that you need to cancel or are running late. Unless an emergency has taken place, it is inappropriate to cancel with less than a 24-hour notice. 


Who will hear my feedback?

Your Matchmaking team will hear and review your feedback, but your dates will not. Feedback is completely confidential and is a valuable tool in selecting your next match. Should you work with a Date Smart Dating Coach, they will also utilize this feedback to help you move beyond your dating roadblocks and find even greater success. This is why it is so important that you give us honest and detailed feedback after every date.

I’ve met Mr./Ms. Right. What do I do next?

Congratulations!  While of course we can’t guarantee a relationship, this is the end result that we would love to see for all of our Clients.  We recommend that you place your membership on Hold status while you take time to explore your new relationship!


Have A Question?
Ask our Matchmakers! From dating and relationships to styling tips, we'll send it to the right person and get an answer back to you soon.

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